1.1. Digitalie: the one-man business Digitalie, having its registered office in Neede and registered with the Chamber of Commerce under file number 51000695.
1.2. Customer: the natural or legal person that has entered into an agreement with Digitalie
1.3. General terms and conditions: the term ‘general terms and conditions’ is understood to mean all provisions included hereinafter.
1.4. Services: all services performed by Digitalie for the customer. This includes, but is not limited to: setting up marketing automations, setting up communities, connecting online tools, to build websites, to perform maintenance on the developed website and to give strategic marketing advice. Furthermore, to provide online coaching and training to entrepreneurs with one-to-one sessions, a group programme with one-to-one coaching sessions, online master classes, individual online courses, training and strategy sessions, templates and workshops.
1.5. Agreement: the agreement between Digitalie and the customer under which Digitalie will perform the service.
1.6. Information/data: all information or data originating from the customer.
1.7. In writing: by letter, e-mail and digital messages.
1.8. Confidential information: all financial, business and personal data entered, processed and stored by the customer and/or Digitalie.
1.9. Website:Â www.digitalie.eu
2.1. These general terms and conditions apply to all quotations made, offers issued, agreements entered into, services provided, and other acts and invoices performed by Digitalie, unless otherwise agreed in writing.
2.2. By e-mailing agreement and/or placing an order through the website and agreeing explicitly, the customer declares they have taken note of these general terms and conditions and to agree to their content.
2.3. If there are any discrepancies between provisions in these general terms and conditions and provisions in a signed agreement, the provisions in the agreement will prevail over the provisions in these general terms and conditions.
2.4. These general terms and conditions also apply to acts and/or work performed by third parties hired by Digitalie to perform the work under this agreement.
2.5. The applicability of the customer’s general terms and conditions and/or purchase conditions is explicitly rejected. Therefore, no conditions apply to the agreement entered into.
2.6. Digitalie will be entitled to amend the general terms and conditions at any time, including for existing agreements.
2.7. If Digitalie amends the general terms and conditions, Digitalie will notify the customer both by email and also through any online account of the customer.
2.8. In the event of an amendment to the general terms and conditions, the customer may terminate the agreement from the moment the new general terms and conditions become valid or up to a maximum of seven (7) days after the new general terms and conditions take effect.
2.9. If any provision of these terms and conditions is declared null and void, the remaining provisions of these terms and conditions will remain in full force and Digitalie and the customer will agree on a new provision to replace the void provision. Here, the object and purport of the void provision must be kept in mind.
3.1. If an offer from Digitalie has a limited period of validity, this will be clearly stated in the offer. If no deadline is specified, the offer will be valid until 14 days from the date on which the offer was made. If the customer does not accept the offer within those 14 days, the offer expires. In addition, the offer is subject to availability.
3.2. As long as the customer has not accepted the offer within the said period, Digitalie may revoke or change the offer and the corresponding rates.
3.3. In the offer, Digitalie states which service, which product or chosen package is offered, which rate is used and/or if the usual hourly rate with an estimated number of hours applies. Any additional costs, including travel expenses at €0.23 ex VAT per kilometre and/or travel time are also mentioned. No rights can be derived from the estimation of the number of hours.
3.4. If it turns out that the customer has provided incorrect and/or incomplete details when requesting the offer, Digitalie may adjust the rates and additional conditions.
3.5. The offer and/or the special promotions do not automatically apply to follow-up orders.
3.6. The offer contains a complete description of the services offered, the description is sufficiently detailed to allow the customer to accurately assess the offer.
3.7. Digitalie may charge the customer a down payment of 50% or the first instalment of the agreed rate. The work and/or coaching sessions will not start until payment is made. Unless otherwise agreed,the remaining amount will be invoiced to the customer in one instalment. The invoice for tech hours must be paid in full before the start of the work.
3.8. Digitalie may change the rates before the term. If the rates of the agreed services are increased after the agreement was concluded, the customer may cancel the agreement as of the date on which the price increase takes effect. Price increases by statutory arrangements or provisions are hereby excluded. Increases in costs from suppliers or plug-ins will, unless otherwise agreed, be passed on to the customer at cost.
3.9. If the customer has signed a subscription or an open-ended agreement with Digitalie, and Digitalie increases the rates by a percentage equal to the increase of the CBS price index, the customer cannot terminate the agreement early.
3.10. Anything provided to the customer outside the offer is considered additional work and may be charged as such.
3.11. Digitalie will not be held to the offer when the customer could have reasonably understood that the offer, or any part thereof, contains an obvious mistake, a manifest clerical error or typing error.
3.12. Unless otherwise agreed, there will be opportunity for 2 rounds of correction to provide feedback to Digitalie during one order. Feedback may be provided within the scope of the offer, provided that it does not lead to a change in the order. Feedback must be provided to Digitalie within 5 days.
3.13. In the event of a change to the order, feedback provided later than 5 days or the customer requesting an extra correction round, Digitalie will charge the customer additional work. Feedback that leads to a change to the order will also be charged at the Digitalie’s hourly rate applicable at the time.
3.14. In the case of a programme of a predetermined duration, the customer is responsible for scheduling appointments, sessions and/or discussions on time. Late-scheduled appointments, sessions and/or discussions will expire at the end of the term of the agreement. Also, the customer can no longer claim parts of the order that are not or not yet enjoyed in any form whatsoever.
4.1. The agreement becomes effective from the moment the customer sends Digitalie their agreement via e-mail or places an order through the website. Amendments to concluded agreements can only be made in writing and are not valid until accepted by Digitalie and the customer.
4.2. Having concluded the agreement, Digitalie will start the work within the agreed timeframe. If the customer has accepted the offer electronically, Digitalie will confirm the acceptance of the offer. As long as Digitalie has not confirmed the acceptance, the customer may terminate the agreement free of charge.
4.3. Digitalie may have certain work carried out by third parties or be supported by third parties without having to notify the customer in advance.
4.4. If Digitalie has to carry out more work than agreed in the offer due to unforeseen circumstances, which were not known at the time the offer was made, Digitalie may charge additional work to the customer for the resulting additional costs.Â
4.5. If the time of delivery changes due to additional work, Digitalie will inform the customer as soon as possible.Â
4.6. If the customer wishes early termination of an agreement to develop a website, this will only be possible in writing and the customer will be obliged to pay compensation of a minimum of 50% of the agreed rate for the work already carried out.Â
4.7. If the customer wishes to cancel an agreement before the start of the work, they can only do so in writing and the customer will be obliged to pay a fee for the reserved time and preparatory work:
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4.8. In addition to Articles 4.6 and 4.7, the customer is in any case obliged to compensate any loss suffered, lost profits and/or the costs already incurred for materials purchased and/or third parties hired.
4.9. If a down payment has been paid by the customer, this down payment will serve as a cancellation fee regardless of the amount and/or percentage of the down payment made.
4.10. The offer accepted by the customer, any agreement concluded and these general terms and conditions together constitute the complete representation of the rights and obligations of both parties and replace all previous written and oral agreements.
4.11. The costs for the use of the designated domain names, hosting, links, software, plug-ins and any necessary licences are not included in the offer. These costs are for the customer personally and are therefore not invoiced by Digitalie, unless otherwise agreed. Before the start of the work, the customer must be in possession of this software and/or licences and must share the relevant login details with Digitalie in good time.
4.12. When the offer has been agreed to, the agreed work will have to start within 3 months. If the customer fails to give Digitalie the opportunity to start work within 3 months, Digitalie will be entitled to terminate the order unilaterally. The down payment is not refunded to the customer and the remaining payment will be forfeited.
4.13. The costs for the use of the designated fonts and their necessary licences and/or any other additional costs are not included in the offer. These costs are invoiced separately, unless otherwise agreed.
5.1. Each agreement between Digitalie and the customer is a best-efforts obligation whereby Digitalie will perform the obligations to the best of its ability and understanding, with due care and skill. However, Digitalie cannot be held responsible if the result does not meet the customer’s expectations.
5.2. Digitalie will ensure that (confidential) information provided by the customer to Digitalie is secured in such a way that such information is not available to unauthorised persons.
5.3. In some cases, Digitalie is authorised to have its name placed in or on the products delivered and/or the services provided. The customer is not allowed to remove this name, unless otherwise agreed.
5.4. In addition to Article 5.3, Digitalie is also authorised to publish the customer’s details (name and company name) on its website and/or social media channels for promotional purposes, for example for a portfolio or references.
5.5. The customer is obliged to make available to Digitalie all information necessary for the performance of the work, such as personal and company data and information on or in respect of the work to be performed, and such relevant information as requested by Digitalie, in a timely manner within 2 days of Digitalie’s request for additional information. The customer is responsible for the accuracy, completeness and reliability of this data, even if it comes from third parties. In addition, if required, the customer must have a valid licence for use.
5.6. The customer indemnifies Digitalie against all third-party claims in respect of the valid user licence referred to in Article 5.5.
5.7. If the customer does not, or not promptly, provide the information in Article 5.5 and the performance of the work is delayed as a result, the resulting additional costs will be borne by the customer. In addition, Digitalie may unilaterally decide to suspend performance of the work until the data is received by Digitalie and Digitalie has time to work on the order.
5.8. Digitalie reserves the right to deliver non-editable files to the customer. The customer may not make any changes to the delivered files as delivered by Digitalie.
5.9. For the order, Digitalie works with its client primarily online. If the customer expresses the wish to work or have consultations on site, an appointment can be scheduled in consultation with Digitalie. Any costs for reservation/use of this external location will be borne by the customer.
5.10. Digitalie reserves the right, in the event that the customer provides content that is discriminatory, pornographic, insulting or threatening, to refuse the order and to dissolve the agreement immediately.
6.1. The customer must comply with the provisions as set out in these general terms and conditions.
6.2. The customer is obliged to notify Digitalie of any changes in the data mentioned in Article 5.5.
6.3. The customer is obliged to report complaints about the services and/or products provided by Digitalie to Digitalie as soon as possible, but no later than 2 days of discovery or within 14 days of completion of the order. Digitalie aims to respond to the complaint within 5 working days.
6.4. The customer is obliged to allow Digitalie a reasonable period of time to remedy the complaint and/or the detected defect. Filing a complaint does not suspend the payment obligation.
6.5. The customer will indemnify Digitalie against all legal claims arising from the services and/or products provided for the duration of one year after provision of such services and/or products.
6.6. The customer must make its own back-up copies of all material and/or data Digitalie requires to perform work. In the event of loss of such material and/or data, Digitalie will not be liable for any loss or damage arising therefrom.
6.7. If Digitalie shares login details with the customer, the customer is responsible for these details. Digitalie is not liable for misuse and/or loss of the login details and may assume that the customer is the one logging in using the login details shared with the customer.
6.8. There is no right of withdrawal as the customer is always a business customer.
6.9. In addition to Article 6.8, purchased digital products, including an online service such as a course, master class, training or template, cannot be returned. By ordering and paying for the digital products, the customer will immediately have full access to their purchase.
6.10. The customer is obliged to approve the (website) content created by Digitalie. If there are any errors/inaccuracies in the content after the customer’s approval, Digitalie cannot be held liable for them.
6.11. Digitalie is not responsible or liable for changes the customer makes themselves to systems, software, websites, automations, campaigns or any other work delivered or managed by Digitalie.
6.12. If changes made by the customer result in disruptions, errors or reduced performance, the costs of any remedial work will be borne by the customer and will be charged on a time-and-materials basis.
7.1. The delivery time of Digitalie may vary per order and will be determined in consultation with the customer. The delivery time will commence after conclusion of the agreement and after receipt of all necessary data and/or materials.
7.2. To make correct performance of the work possible, the customer will have to provide Digitalie with the necessary data and/or materials as referred to in Article 5.5 and any other additional data within 7 days before the start of the word, unless agreed otherwise in connection with an urgent order, for example.
7.3. The deadline mentioned are always guidelines only, the deadline is never final. If the deadline is exceeded, Digitalie will not automatically be in default.
7.4. If the term of delivery is exceeded by more than 30 days, the customer can only terminate the agreement if, following a detailed written notice of default, Digitalie still fails to deliver and to meet its obligations within a reasonable period of time.
7.5. The customer is obliged do whatever is necessary to enable Digitalie to deliver in time. This includes providing the data and/or materials as referred to in Article 7.2.
7.6. If, through the actions of Digitalie, delivery is delayed due to illness or due to other unforeseen (personal) circumstances, Digitalie will notify the customer in writing as soon as possible.
7.7. Without evidence to the contrary, Digitalie will have met its obligation to deliver as soon as the services and/or products provided by Digitalie have been offered once to the customer.
8.1. Once the offer is accepted by the customer, the obligation to pay the agreed rate also arises.
8.2. Invoices must be paid within 14 calendar days from the invoice date, unless other arrangements have been made or the invoice specifies a different payment term.
8.3. Invoices for tech hours, individual coaching and/or marketing strategy sessions must be paid before the start of the work and/or the scheduled session.
8.4. Digitalie offers customers the option to pay in pre-agreed instalments. If the instalments are overdue, Digitalie is authorised to postpone the work until the overdue in payments are made.
8.5. If payment has been overdue three times, Digitalie may decide to unilaterally terminate the order and/or cancel the option to pay in instalments and the remaining amount will be immediately due and payable in full to Digitalie.
8.6. If the customer does not fulfil the payment obligation in time, the customer will be in default by operation of law without further notice of default being required.
8.7. In case of an overdue payment, in addition to the amount due plus the statutory (commercial) interest rate, the customer will be obliged to pay full compensation for both extrajudicial and judicial collection costs amounting to at least 15% of the invoice amount, with a minimum of €150, – exclusive of VAT.
8.8. In the event of winding-up, bankruptcy, attachment, suspension of payments or death on the part of the customer, Digitalie’s claims will be immediately due and payable.
8.9. In addition to Article 8.8., Digitalie will have the right to terminate or suspend the performance of the work or the part thereof not yet performed without notice of default or judicial intervention, without the customer being entitled to compensation of damages incurred as a result.
8.10. All products and/or services provided by Digitalie remain the property of Digitalie until all amounts due by the customer have been paid to Digitalie.
8.11. The customer can notify Digitalie in writing of any objections to any invoices sent by Digitalie no later than five days after the invoice date. Upon receipt of the objection, Digitalie will investigate the accuracy of the invoice amount. Objections to the invoices sent do not suspend the customer’s payment obligation.
9.1. All intellectual property rights in all services, products, framework, documentation (with the exception of strategy documents drawn up for the customer) and/or materials provided are vested in Digitalie unless otherwise agreed. Under no circumstances will the customer be allowed to multiply, resell, disclose and/or make available to third parties the services, products, documentation and/or materials provided, unless otherwise agreed in writing.
9.2. The intellectual property rights in products of the human mind developed by Digitalie are and will remain the exclusive property of Digitalie, unless these rights are redeemed or agreement is reached otherwise.
9.3. Digitalie is not responsible for information and/or content shared or made available to Digitalie through the customer. If the information and/or content provided by the customer in any way infringes third-party rights and/or violates applicable laws and regulations, the customer will indemnify Digitalie against any claims for compensation that third parties may make as a result of the customer’s actions.
9.4. Any act contrary to this Article will be considered as copyright infringement, whereby Digitalie will be entitled to compensation to at least twice the license fee Digitalie charges for such use without losing its right to any compensation of damages.
9.5. After delivery of the website, the customer receives an exclusive and non-transferable licence to its use. The licence is for normal use and excludes any editing of the delivered files. Also, the licence does not cover the use of the source file, which means that the customer does not get access to the source file unless agreed otherwise.
10.1. The customer is and always remains responsible for carrying out or applying any knowledge, actions and/or advice given by Digitalie while performing the work. In addition, the customer acknowledges that any results will not be immediately visible and measurable and that any results depend on the customer’s own efforts.
10.2. In the event that Digitalie is in any way held liable to pay damages, any liability will be limited to compensation for direct loss or damage not exceeding twice the agreed rate for the services in question.
In any event this amount will always be limited to the maximum amount paid by the insurer to Digitalie in the case in question. In the event of a continuing performance agreement, liability will be limited to a maximum of twice the amount of invoices paid by the customer in the period the damage occurred.
10.3. The customer is not entitled to compensation until the customer has notified Digitalie of the attributable failure to perform and/or wrongful conduct towards the customer by means of a notice of default. In the notice of default, the customer must give Digitalie a reasonable period of time to remedy the failure to perform and/or to perform at a later date. Only if Digitalie has failed to remedy and/or perform may the customer be entitled to compensation. If performance and/or recovery is permanently impossible, the requirement of a notice of default does not apply.
10.4. In addition to Article 10.2, Digitalie is only liable for direct damage such as the reasonable costs incurred to determine the cause and extent of the damage, any reasonable costs incurred by the customer to have the damage repaired and reasonable costs incurred to prevent or limit the damage insofar as the customer can demonstrate that these costs have resulted in limiting direct damage as referred to in this Article.
10.5. Digitalie is not liable for any loss or damage arising from this agreement, except for situations where the loss or damage is due to wilful misconduct or gross negligence on the part of Digitalie.
10.6. In any event, Digitalie will never be liable for indirect or consequential damage such as loss due to missed savings, lost profits or costs for legal assistance, loss of customers, loss due to repair costs or business interruption and for damage caused by loss of the data in Article 5.5 and 7.2 when performing the work or when Digitalie has relied on incorrect or incomplete data provided by or on behalf of the client.
10.7. The customer indemnifies Digitalie against all third-party claims, including costs, which are in any way related to work performed by Digitalie under the agreement.
10.8. Digitalie is never liable for the way in which the customer has received the information.
10.9. At all times, Digitalie will be entitled to refuse an order if it contains discriminating, pornographic, insulting or threatening content.
11.1. Digitalie will not be bound by the obligation to perform the work if performance has become impossible due to force majeure. Force majeure is understood to mean a situation over which the parties cannot reasonably exercise any control such as illness, a pandemic, accidents, fire, disruption of operations and government measures.
11.2. If a situation as mentioned in article 11.1 arises, or other circumstances occur that result in the work not being carried out temporarily, the obligations will be suspended for as long as the parties cannot fulfil their obligations. In such a situation, the parties will seek a solution together.
If the force majeure has lasted more than 90 days, both parties are authorised to terminate the agreement in writing. Any costs and hours worked until that moment will become immediately due and payable.
11.3. In carrying out the work, Digitalie depends in some cases on the cooperation, services and supplies of third parties over which Digitalie has no control. Therefore, Digitalie cannot be held liable for damages in case of a situation where the damage is attributable to a third party with whom Digitalie has entered into an agreement.
11.4. In the event of force majeure, the obligations of both parties are suspended for the duration of the force majeure situation. The parties will consult with each other about the continuation and rescheduling of the work. Amounts already invoiced and payment obligations for work already carried out remain due and payable in full.
12.1. The agreement is entered into for a fixed term, except if the offer indicates otherwise or the parties have expressly agreed otherwise in writing.
12.2. The customer cannot terminate the agreement before the end of the term, except if this is explicitly allowed.
12.3. The two parties may only terminate the agreement if the other party fails to fulfil its obligations after a proper written notice of default. In any case, a reasonable time must have been given to remedy the failure.
12.4. By way of exception to Article 12.3., Digitalie may terminate the agreement in whole or in part with immediate effect without notice of default and without court intervention by giving written notice if a compelling reason arises, which in any event includes that:
12.5. If the agreement is terminated due to a situation in article 12.4., Digitalie will refund the remaining amount for the work to the customer, but it will never be obliged to pay any compensation to the customer.
12.6. If Digitalie has already received payments relating to the work at the time of termination as referred to in this Article, such payments will not be retroactively refunded. In addition, amounts invoiced by Digitalie to the customer before termination still remain due and become immediately payable at the time of termination.
13.1. Digitalie offers a maintenance package which includes technical support on a subscription basis for a fixed rate per month. In the offer for the maintenance and support package, Digitalie will state which services are offered in respect of the maintenance and support subscription. The customer can apply for and take out the subscription via e-mail.
13.2 The subscription has a minimum term of 12 months and will be invoiced annually or monthly in advance by direct debit, unless stated otherwise. After that, the subscription can be cancelled at the end of the subscription period, subject to one month’s notice.
13.3. The subscription will be automatically renewed for the term for which it was initially concluded, unless timely notice of termination is given with due observance of the notice period.
13.4. In the event of partial acceptance or premature termination by the customer, there will be no refund of the invoice. Upon early termination of a subscription the customer remains fully bound to pay the entire sum agreed with regard to the subscription.
13.5. If payment of the subscription is made by direct debit but it turns that the payment cannot be collected, for example due to insufficient balance in the customer’s account or an incorrect account number provided by the customer, the customer will owe € 15 in administration costs for each unsuccessful direct debit. The customer is also required to pay the outstanding invoice manually within 14 days.
13.6. Unused hours of support cannot be carried over to the following month more than once.
13.7. Within the scope of the subscription, communication will be through email. The customer will receive a response to their questions within 2 working days.
13.8. Digitalie will only be able to perform its work if it has access to the website’s hosting.
14.1. Digitalie is not liable for the use and operation of any software, plug-ins, themes or applications not installed by Digitalie and for which no maintenance subscription has been taken out. The customer is responsible for updating the website, plug-ins and themes so that they continue to function and do not cause problems to the website.
This provision lapses once the customer has taken out a maintenance subscription. The customer is obliged to use a hosting party that is suitable for WordPress.
14.2. Upon delivery of the website, if expressly agreed, the customer will receive sub-licences for the use of plug-ins, themes, hosting, software, etc. installed by Digitalie on the website for the duration of one year.
14.3. Digitalie is not obliged to back up the existing website and/or the information supplied by the customer. Therefore, it is the customer’s responsibility back-up the stored information Digitalie has access to. Digitalie does not accept any liability for the loss of information. This provision lapses once the customer has taken out a maintenance subscription.
14.4. Digitalie will only be able to perform its work if it has access to the website’s hosting.
14.5. If problems arise with themes, software, applications and/or plug-ins through no fault of Digitalie, the customer may not hold Digitalie liable for these. The costs of any remedial work for errors and/or problems as referred to in this article will be borne by the customer.
15.1. Once the customer has accepted Digitalie’s offer, a payment obligation arises for the customer, even if the entire course or programme is not followed by the customer.
15.2. Knowledge gained by the customer may not be copied and may only be used for personal purposes.
15.3. In addition to Article 15.2, the customer is not allowed, irrespective of (full) participation or not, to offer or arrange a similar course and/or programme, with or without reference to or in accordance with the method of Digitalie within 12 months of completion of the course and/or programme. If Digitalie perceives that the customer has copied all or part of the content, the burden of proof that this is not the case lies with the customer and Article 9 will apply.
15.4. The customer acknowledges that any results will not be immediately visible and measurable and that any results depend on the customer’s own efforts and the way the customer carries out the instructions and implements the results in its company. Digitalie does not guarantee the customer any particular result.
15.5. If Digitalie is detained for an agreed session in the programme, the session will be rescheduled in consultation with the customer.
15.6. Within the programme with a predetermined duration, Digitalie gives the customer the opportunity to reschedule a scheduled coaching session once, provided that Digitalie is notified 48 hours before the start of the session. If the customer fails to notify Digitalie at least 48 hours before the start of the session, the customer fails to attend the session without cancellation or wishes to reschedule the same session for a second time, the session will be cancelled. Cancelled or missed sessions cannot be rescheduled.
15.7. Digitalie manages an online community. If the customer wants, the customer can join this online community by requesting access to this group. Only clients with an active programme are entitled to participate in this group. The online community is offered as an additional service, the customer cannot derive any rights from it and Digitalie is free to terminate this online community.
15.8. The customer can post in Digitalie’s online community. The customer is responsible at all times for the content of the messages posted. Posts may not contain advertising, unsolicited acquisition, spam, discriminatory, pornographic, offensive or threatening content or otherwise violate the law and harm other participants. Digitalie may remove this information at any time without giving reasons and, if necessary, immediately remove the customer from the community.
15.9. The customer will be given the opportunity to ask questions via Discord; Digitalie will answer these questions within 48 hours on weekdays, except during Digitalie holidays, weekends and public holidays. Digitalie’s holidays will be notified to the customer in a timely manner. During said holidays, Digitalie will not be available.
15.10. In addition to Article 15.9, the customer may also send questions to Digitalie by e-mail. These emails will be replied to within 48 hours (no more than 2 e-mails per week).
15.11. The customer has access to Digitalie’s online learning environment and content as long as the product purchased by the customer is available. Digitalie cannot guarantee the availability of individual products.
15.12. If Digitalie decides to remove or to relocate material, Digitalie will notify the customer three months prior to the removal or relocation via the customer’s e-mail address most recent known. The customer is responsible for timely tracking of content and, if necessary, downloading the files.
15.13. Login details relating to the online learning environment may not be shared with third parties. If Digitalie perceives that third parties have access to Digitalie’s online learning environment and/or protected content through the actions of the customer, Digitalie is entitled to deny the customer access, without prior warning.
15.14. Digitalie uses third-party software (supplier) to make the content digitally available to customers in the online learning environment. Digitalie cannot guarantee that such software will be accessible anytime and anywhere and accepts no liability if the content is temporarily unavailable.
15.15. Digitalie may expand, curtail or modify the offer and associated content in a course/programme in connection with quality improvements as soon as Digitalie deems it necessary.
15.16. The customer is entitled to take screenshots of the online training courses, online learning environment and/or master classes and share them through social media provided they do so stating Digitalie’s Instagram account and to a limited extent.
15.17. The customer’s participation in an online group activity cannot be rescheduled or made up for in case of absence. Digitalie schedules group activities and notifies the customer in a timely manner. If possible, Digitalie may share the content and/or recording of a group session with the customer. Failure (or inability) to participate will not result in a refund of any money paid or suspension of any payment obligation.
15.18. If Digitalie is forced to reschedule an online group activity that forms part of a programme due to force majeure (as mentioned in Article 11), the customer retains the right to attend the activity at the date to be determined.
15.19. If the customer pays in instalments and has not made the instalment payment(s) on time, Digitalie may suspend the customer’s right to participate in the programme until the arrears have been cleared.
15.20. A refund of ticket(s) purchased by the customer for any of Digitalie’s (online) masterclasses is not possible. If possible, the ticket may be used for a different date in consultation with Digitalie, provided that date is available.
15.21. If Digitalie is forced to reschedule an online masterclass due to insufficient registrations, Digitalie or hired third parties being prevented from attending and/or force majeure (as mentioned in Article 11), the customer retains the right to attend at the date to be determined.
15.22. If the customer disrupts the atmosphere during the programme or an online masterclass by their behaviour, Digitalie may deny the customer access and refuse future participation. This does not in any way affect monies paid by the customer or payment obligations of the customer.
16.1. Digitalie offers various tech hours packages. The customer can request these packages by email and pay via the website or payment page.
16.2. Tech hours packages are available in blocks of 4 or 10 hours. Digitalie keeps a record of hours used. The customer may request an overview of the hours log at any time.
16.3. Hours are tracked per minute, with a minimum of 15 minutes per use.
16.4. Tech hours packages are valid for a maximum of 3 months. Refunds for unused hours are not possible.
16.5. Tech hours packages are personal and non-transferable.
17.1. If the customer includes provisions and/or conditions in the order that deviate from or do not appear in these terms and conditions, such provisions and/or conditions will only be binding if Digitalie has expressly accepted such provisions and/or conditions in writing.
17.2. Digitalie endeavours to take appropriate technical and organisational measures to secure the (personal) data against loss and/or against any form of unlawful use by third parties. See also the privacy statement for this purpose.
17.3. The parties are obliged to observe secrecy with respect to all confidential information obtained in relation to the agreement and the work. Information is confidential if so indicated by the other party or if it is apparent from the standards of reasonableness and fairness.
17.4. If Digitalie deviates from the general terms and conditions in favour of the customer, the customer cannot derive any rights therefrom.
17.5. Rights and obligations arising from the agreement can only be transferred from the customer to another party if Digitalie has given its written consent.
17.6. All agreements and these general terms and conditions are governed by Dutch law.
17.7. Parties will first try to resolve any disputes together before resorting to the courts.
17.8. All disputes will be settled by the competent court in the district in which Digitalie is situated, except if a legal obligation stipulates otherwise.
Version: March 2026
